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Terms and conditions

Rules and languages of use (Public Agreement) of the services of the website adriano.com.ua.


The contract is a contract between the Seller and the Buyer

The site is a website with the domain name adriano.com.ua

The buyer is a legally competent natural person, a visitor to the Site, who has chosen at least one product and placed an order for it

The seller is Adriano Pizza

1. General provisions

1.1. This document defines the essential conditions of purchase and sale and is a formal proposal for the conclusion of a public contract.

1.2. By starting to use the site and by selecting and ordering the Product, you (Buyer) agree to all the terms of the Agreement without full or partial withdrawals. This right is personal and cannot be transferred to other individuals or legal entities.

1.3. The seller can change the terms of the Agreement at any time without restrictions. The new version enters into force from the date of publication, unless otherwise specified in the Agreement.

1.4. Since changes may be made between visits to the site, the Buyer undertakes to independently check the terms of the Agreement before placing an order.

1.5. Visitors to the Site and Buyers use the Site solely at their own risk. The site may be partially or completely unavailable during technical work or for other reasons without prior notice.

1.6. The seller has the right to assign (or otherwise transfer his rights and obligations) to third parties.

1.7. In the case of promotions or other activities for the promotion of goods, the Seller has the right to establish special provisions of the Agreement. Such conditions will be considered an integral part of the Agreement and will apply to all persons who will participate in the promotion, and ordering promotional goods or implementing other promotional conditions will mean the consent of persons to such conditions.

2. Product

2.1. The website contains basic information about the product and photos.

2.2. Photos are illustrations of the product and may differ from the actual appearance of the product.

2.3. Product information (description) on the Site may contain errors, the Seller provides up-to-date information at the Buyer’s request. If such an error significantly affects the Customer’s order, the Customer may make changes to the order or cancel it by notifying the Seller after checking the order.

2.4. The seller has the right to change the description of the product, the price of the product or withdraw the product from sale at any time. If the Seller withdraws the goods already paid for, the Seller reimburses the Buyer the full amount paid for the withdrawn and undelivered goods.

2.5. The Site may contain information on the assortment of goods, including alcoholic products. Such placement serves to inform the Buyer about the range and manufacturer of the goods, and cannot be perceived as advertising, therefore, the requirement for advertising alcoholic products does not apply to such information.

2.6. Weight of freshly prepared product in delivery orders may vary due to dehydration of the product.

2.7. The Buyer can find information on the content of allergens or other components in products that may cause food intolerance in the Allergen Table or receive it from the Seller when ordering.

3. Order

3.1. The buyer can make a request for the purchase and delivery of the goods that are available and presented on the Site. Registration is carried out by phone or via the Internet.

3.2. The buyer can place an order by calling the phone numbers listed on the Site, or leave his own phone number. The buyer indicates the goods and their quantity that he wants to order, independently checks the correctness of the selection of goods, provides information about himself, the delivery address, and the method of payment.

3.3. The buyer can place an order using the “Basket” on the Site. The buyer selects the goods and their quantity, independently checks the correctness of the selection of goods, fills in information about himself, the delivery address, and the method of payment.

3.4. The Buyer alone bears full responsibility for providing false or erroneous information, which made it impossible for the Seller to properly fulfill its obligations to the Buyer.

3.5. By confirming the order, the Buyer certifies that the Seller has provided information regarding: the name of the seller (executor), his location and the procedure for accepting a claim; main characteristics of products; price, including delivery charges, and payment terms; warranty obligations and other services related to product maintenance or repair; other conditions of delivery or performance of the contract; offer acceptance period; contract termination procedure.

3.6. In the event of a change in the price or range of goods, the Seller contacts the Buyer through the contacts specified by him to confirm the order with the updated price or cancel it. If it is impossible to contact the Buyer, the order may be considered cancelled.

3.7. The Seller has the right to refuse to place an order if the Buyer previously refused the goods for reasons not related to the quality of the goods.

3.8. The seller also has the right to cancel the order due to force majeure or in case of difficulties related to the execution of the Agreement. The Seller calls the Buyer using the contact information provided by him to notify him of the cancellation. If the Buyer has paid for the order, the Seller will refund the Buyer the full amount paid for the undelivered goods.

4. Payment

4.1. The price of the product on the Site is indicated in hryvnias.

4.2. The price of the Product does not include commission and additional fees of banks and payment systems. The buyer pays such fees independently and at his own expense. The size of the commission or additional fee is set by the relevant bank and payment system.

4.3. The price of the goods is effective at the time of payment and may be changed by the Seller unilaterally without notice under the conditions specified in the Agreement. If the price of the product changes during the processing of the order or the price on the Site does not correspond to the current price, the Seller contacts the Buyer through the contacts specified by him to confirm the order with the updated price or cancel it.

4.4. When paying the price of the Product online, the Buyer is redirected to the LiqPay payment acceptance website, where the Buyer can pay for the Order using Visa and Mastercard payment system cards. In this case, payment is governed by the rules of international payment systems, banks (including the bank issuing the Buyer’s card) and other settlement participants.

4.5. The seller does not process bank card transactions. In case of errors or refusals in payment, the Buyer should contact the bank issuing the card or the representative of the payment system through which the payment was made.

4.6. Any payment made on behalf of the Buyer using the Buyer’s personal data and payment means is considered to be made by the Buyer himself.

5. Delivery

5.1. Delivery is carried out according to the zone indicated on the Site.

5.2. Delivery is carried out according to the date, time and address specified by the Buyer when placing the Order. The Seller’s representative may contact the Buyer to clarify the date, time and address, and offer to change the date and time. If the Seller and the Customer do not agree on the date, time and address of delivery, the Seller may refuse to fulfill the Order.

5.3. The buyer undertakes to provide the courier with the most accurate information about the location at the order address and to ensure free access, including in the presence of an intercom, access control devices, security, concierge, etc.

5.4. Upon delivery, the goods are handed over to the Buyer, or to a person who is at the address specified by the Buyer and who can confirm the order information and pay for the Goods, if it has not been paid for in advance.

5.5. The risk of accidental damage or changes in the properties of the goods passes to the Buyer at the time of receipt of the goods. When receiving the goods, the Buyer checks the assortment in the order. If discrepancies are found, the Buyer together with the courier will record such a discrepancy. The buyer has the right to accept the goods in the part corresponding to the Order.

5.6. Alcoholic beverages are delivered only to persons over 18 years of age. Age is confirmed by a document that can confirm the Buyer’s age and confirm his identity. In the absence of a corresponding document, the Seller’s representative does not hand over such goods and deducts its value. In the event that the majority of the order consists of such drinks, the Seller does not deliver such goods, and the Buyer pays (compensates) the cost of delivery.

6. Refund of payment

6.1. The buyer has the right to refuse the goods and terminate the Agreement within 14 (fourteen) calendar days from the date of receipt of the goods, except for goods that are not subject to exchange and return in accordance with the Resolution of the Cabinet of Ministers No. 172 of March 19, 1994. Non-exchangeable (returnable) goods include food products.

6.2. If the Buyer discovers defects, he has the right to demand the elimination of defects, including by replacing the goods, provided that the defects occurred before the delivery of the goods to the Buyer.

6.3. The return procedure is carried out with the participation of the payment acceptance operator, and is regulated by the rules of international payment systems, banks (including the bank issuing the Buyer’s card) and other settlement participants.

6.4. In the case of unilateral cancellation of the Agreement, prepaid funds are returned to the Buyer in the same way that the Buyer paid for the goods, no later than 30 days from the date of receipt of the request for unilateral termination.

7. Intellectual property

7.1. Copyright for works, including, but not limited to, photos, images, text, site design as a whole and in individual details, belongs to the owner of the Site and other rights holders, with whose consent the works are placed on the Site.

7.2. The trademark Adriano Pizza word mark, Adriano Pizza combined mark with the logo belong to the owners of such marks.

7.3. Third parties do not have the right to use the works and trademarks posted on the Site in any way, copy in whole or in part, distribute, modify, reproduce or use in any other way without the prior permission of the copyright owner.

7.4. Any use of works and trademarks without the permission of the copyright holders is a violation of intellectual property laws.

8. Resolution of disputes

8.1. If the goods cannot be delivered, the Seller cancels the order and informs the Buyer about it. The buyer has the right to negotiate new terms of the order if such goods are offered for sale.

8.2. The courier is not a person authorized to accept claims regarding the quality, quantity or range of goods on the site. All claims must be addressed to the Seller.

9. Confidentiality

9.1. The Seller collects and processes personal information that the Buyer provides independently during registration or placing an order in accordance with the Law of Ukraine dated June 01, 2010 No. 2297-VI “On the Protection of Personal Data” and the Agreement.

9.2. Personal data is collected and processed for the purpose of providing Buyers with access to the Site and processing of Buyers’ Orders, informing (including advertising materials), as well as other actions related to such purposes.

9.3. The policy of confidentiality and personal data under the Agreement applies exclusively to the Site. When the Buyer goes to the sites of third parties (including third-party services), the Buyer is guided by the privacy policy of the corresponding service.

9.4. The buyer indicates the surname and first name, e-mail, phone number. The rest of the information is provided by the Buyer at his choice in the comments to the Order. The buyer independently checks the authenticity of the information provided.

9.5. The Seller has the right to send advertising messages, promotion of goods, information materials about the Seller’s goods, services, events and promotions.

9.6. The Seller has the right to transfer personal data of Buyers to third parties, if such transfer is required for the Seller to fulfill its obligations under the Agreement and to protect the rights and freedoms of the Seller or third parties, if the Buyer violates the terms of the Agreement.

9.7. The buyer has the right to refuse to receive advertising and other information by means of a message to the e-mail specified for contact on the Site. The Buyer has the right to request information about whether his data is processed by the Seller. The seller provides such an answer within 30 calendar days.

10. Seller data

Adriano Pizza

email address: admin@adriano.com.ua

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